Jump to: Shipping / Order problems / Returns / Drops & restocks / Deals & rewards / Mystery pins / Pins / Blankets / PINMAIL / Our art & us / Wholesale & contact
Orders & Shipping
How much is shipping?
$5 flat in the US, and free on US orders $49+. International orders are a flat $20.
When will my order ship?
Orders typically ship in 3-5 days. USPS usually takes another 3-4 days after that. You'll get a tracking email as soon as it ships.
Where is my order?
Your tracking link is in your shipping confirmation email or your account. If tracking hasn't moved in 7 days, email us and we'll resend or refund, your pick.
Why has my tracking number not updated in 3 days?
USPS sometimes moves packages through their system without scanning them, expect updates shortly. If it hasn't moved in 7 days, email us and we'll resend or refund, your pick.
Why did my order come in two packages?
Blankets ship separately from everything else, so an order with both comes in two boxes, each with its own tracking number. If something's missing from the first box, check your email for a second tracking number.
Can I change my shipping address?
Email us ASAP with your order # and the new address. If it hasn't shipped yet, we'll fix it. If it already shipped, you can reroute it with USPS Package Intercept.
Can I cancel my order if it hasn't shipped yet?
Yes, email us if it’s been less than 48 hours.
I placed two separate orders. Can you combine them so I don't pay shipping twice?
Email us before they ship and we can combine them and refund one shipping charge (or both if you meet the $49 free shipping minimum).
Do you ship to the UK/EU/Canada/Australia?
Yes, but it’s currently $20 + duties due to high international shipping costs. We ship to most countries, so if yours shows up at checkout, we ship there.
Why is international shipping so expensive?
Honey, there’s a trade war going on.
Do you offer discreet packaging?
Our packaging has our logo / branding on it and is holographic, so unfortunately no.
Problems With an Order
Something's missing from my order. What do I do?
First check your email for a second tracking number, since blankets ship separately. If something's still missing, email us your order # and what's missing and we'll send it out ASAP.
My item arrived damaged/bent. What do I do?
Email us for a full refund or free replacement.
My package says "Delivered" but it’s not here.
Give it 1-2 days, USPS works in mysterious ways. If it’s still missing, file a missing mail search with USPS, email us a screenshot of the confirmation, and we can refund you or send a free replacement package depending on the circumstances.
Returns & Exchanges
What's your return policy?
If you're not happy with something, email us within 30 days and we'll send you a free return label. You can exchange it, or get a refund if it's unopened. Once you drop it off, email us so we can process your refund or exchange.
New Drops & Restocks
How often do you drop new products?
Every Wednesday morning, around 10am LA time. Email and SMS subscribers get first dibs.
The item I want is sold out. Will it ever come back?
Yes, we restock items once the restock alert list hits a certain threshold (usually 100 people). Make sure to sign up for restock alerts on the product page.
How often do you restock?
We restock once a week in limited quantities based on demand. Email and SMS subscribers get first dibs.
Can I pre-order an out-of-stock item?
You can sign up for restock alerts on any product page for a sold-out product, but no pre-orders.
Deals, Discounts & Rewards
What deals are always running?
2 free bonus pins for every 3 pins you order. Blankets and stickers are buy 2, get 1 free (add 3 to your cart and one is free). US orders $49+ ship free. All of it applies automatically, no code needed.
How does the "Buy 3 Pins, Get 2 Free" deal work?
2 free random bonus pins are automatically added to your cart for every 3 pins you add to cart. Wholesale orders don't qualify.
Why didn't I get a free sticker/pin with my order?
Either the order didn’t qualify, or we made a mistake. If you believe we made a mistake, email us.
Can I combine two discount codes (e.g., a "percentage off" plus a "free shipping" code)?
No, sorry, discounts do not combine unless otherwise stated.
I forgot to add my discount code. Can you add it after I ordered?
Sure, just email us.
Do you offer a military/first responder/teacher discount?
Yes. Contact us about this.
I saw a sale yesterday, but it’s gone today. Can I still get the price?
Generally no, sorry.
How do I use my Rewards Points?
Log into your customer account and navigate to Profile, or click “launch rewards” in the sidebar menu.
Can I buy a gift card?
Yes, we sell digital gift cards.
Mystery Pins
Can I choose which mystery pins I get?
No, it’s a mystery, that’s the fun of it.
Can I request not to receive specific types of mystery pins (e.g., no spiders/gore/NSFW)?
Yes, we do our best to honor these requests. Just leave a note in the notes field at checkout.
I bought a Mystery Pack and got a pin I already own. Can I return it?
Yes, you may exchange it for another random. Just email us.
I ordered multiple Mystery Packs. Will I get duplicates?
No.
Pins
Are the pins hard enamel or soft enamel?
All of our pins are hard enamel unless otherwise noted in the product description. It’s the highest quality option and lasts the longest.
How big are the pins?
Most are 1.25 inches and a few are 1.5. The exact size is in each product description.
Do the pins come with locking backs or rubber clutches?
Newer pins come with deluxe locking clasps. Some older designs have butterfly clutches, and each product description says which. Extra locking clasps are $1.
How do I get the locking back off?
They're secure on purpose so your pins stay put. The back is shaped kind of like a hat. Hold it with your thumb and pointer finger between the brim and the bottom, then pull the top straight back, away from the pin. Here's a video, our type of back starts around the 2 minute mark.
My pin fell off. What do I do?
If it broke due to normal wear and tear within a year, contact us for a free replacement.
Blankets
Are the blankets printed or woven?
100% woven, no printing involved in the process. The design is loom-woven with various colors of cotton yarn/thread into the design you see.
How big are the blankets?
Either 50” x 60” or 60” x 80” depending on the item, check the product description.
How do I wash/clean the blankets? Will they shrink?
Delicate wash and low-heat dry. Please either air dry or tumble dry on low-heat to avoid shrinkage, since they are cotton.
Why are the blankets $150?
They are made in the USA from high-quality cotton, and are fully woven, not printed.
Do you sell ways to hang the blankets on the wall?
We sell wall-hanging clips (3-pack).
PINMAIL Subscription
How does the PINMAIL subscription work?
Every month, you get 5 curated pins on the day you ordered. I choose them each month from our vast archive of 1000+ designs. PINMAIL is $27.99 a month and you'll never get the same pin twice.
If I subscribe, will I get duplicates of pins I bought in the store?
No, and if you do, it’s a mistake and you can contact us to fix it (you pick the replacements).
How do I cancel or pause my subscription?
Log into your account and click “manage subscription”. You can change your shipping address there too.
Can I swap the pin in my subscription if I don't like it?
Just contact us, we’re here to keep you happy and will do our best.
Our Art & Us
Does Strike Gently use AI art?
No. Our artists get paid $300 to $1500 per design, and some blankets use public domain artwork (Louis Wain's cats, for example). If you ever think one of our artists used AI, tell me directly and I'll deal with it.
Do you pay the artists you collaborate with?
Yes, we have 2-3 artists contracted on salary at any given time, coming up with 30-50 new designs each month. We pay between $300 and $1500 per design, depending on the complexity and product type. We write ideas as we come up with them at the warehouse, and we also use your ideas.
Does Strike Gently steal art?
No, we would not have the reputation we have if we did this. Out of 1000+ designs and 10 years in business, we’ve been accused of this 2 times, and both times the artist responsible has been fired. It's a zero tolerance policy.
Who owns Strike Gently?
Strike Gently has been 100% owned by founder Charlie Ambler and wife Maddie since 2015. We've grown from apartment closet to a massive warehouse in LA without any corporate funding or investors.
Are you a real small business or a drop-shipper?
We’re the real deal. I should know, I’m in the office with the team everyday. I started the company in my bedroom and now we have a whole warehouse in LA! We only sell products that we design ourselves.
I have a design idea. How do I submit it?
Send it through our Submit Ideas page. We accept text concepts only. We do not accept art files or completed designs at this time, sorry.
Do you take custom art commissions for one-off pins?
We do not, sorry. We have to make individual metal molds for each pin, which costs a lot, and we have a 200 unit minimum for budgetary reasons.
Can I get a tattoo of your art?
You may tattoo any design of ours without permission as long as you send or post a pic.
Why are there so many cats/frogs/opossums?
I get really invested in certain visual themes, and I have a deep fondness for these animals for whatever reason. I just go where my interest leads me when it comes to ideas.
Why don't you have more dog pins?
Idk, I’ll get on that.
Will you ever make patches again?
We drop them sometimes but not as frequently as our other products.
Do you have a physical store I can visit?
Not right now, but we’re working on it here in LA.
Wholesale & Contact
Do you sell wholesale?
Yes, shops can order through our Faire store.
How do I contact you?
Reply to your order confirmation email or use our contact form. We answer Mon-Fri, 10am-4pm (LA time), and get back to you within 48 hours. Include your order # and please only email once.
If I missed something, email me!
-Charlie Ambler, Founder, Strike Gently.