• How often do you drop new products? Every Wednesday. Email subscribers get first dibs.
• Can I combine two discount codes (e.g., a "percentage off" plus a "free shipping" code)? No, sorry, discounts do not combine unless otherwise stated.
• I forgot to add my discount code. Can you add it after I ordered? Sure, just email us.
• Do you offer a military/first responder/teacher discount? Yes. Contact us about this.
• I saw a sale yesterday, but it’s gone today. Can I still get the price? Generally no, sorry.
• How do I use my Rewards Points? Log into your customer account and click “launch rewards”.
• Are the blankets printed or woven? 100% woven, no printing involved in the process. The design is loom-woven with various colors of cotton yarn/thread into the design you see.
• How do I wash/clean the blankets? Delicate wash and low-heat dry.
• Will the blanket shrink if I dry it? Please either air dry or tumble dry on low-heat to avoid shrinkage, since they are cotton.
• Do the pins come with locking backs or rubber clutches? They come with metal butterfly clutches, and deluxe locking clutches can be purchased here.
• My pin fell off. What do I do? If it broke due to normal wear and tear, contact us for a free replacement.
• Are the pins hard enamel or soft enamel? All of our pins are hard enamel, it’s the highest quality option and lasts the longest.
• How big are the blankets? Either 50” x 60” or 60” x 80” depending on the item, check the product description.
• Do you sell ways to hang the blankets on the wall? We sell hanging clips here.
• How does the "Buy 3 Pins, Get 2 Free" deal work? 2 free random bonus pins are automatically added to your cart for every 3 pins you add to cart.
• Can I choose which mystery pins I get? No, it’s a mystery, that’s the fun of it.
• I bought a Mystery Pack and got a pin I already own. Can I return it? Yes, you may exchange it for another random.
• I ordered multiple Mystery Packs. Will I get duplicates? No.
• Why didn't I get a free sticker/pin with my order? Either the order didn’t qualify, or we made a mistake. If you believe we made a mistake, email us.
• Can I request not to receive specific types of mystery pins (e.g., no spiders/gore/NSFW)? Yes, we do our best to honor these requests.
• Where is my order? Email us so we can look into it for you!
• Why has my tracking number not updated in 3 days? USPS sometimes moves packages through their system without scanning them, expect updates shortly or email us for peace of mind.
• Do you ship to the UK/EU/Australia? Yes, but it’s currently $20 + duties due to geopolitical fuckery.
• I placed two separate orders. Can you combine them so I don't pay shipping twice? Email us before they ship and we can combine them and refund one shipping charge (or both if you meet the $49 free shipping minimum).
• My package says "Delivered" but it’s not here. Give it 1-2 days, USPS works in mysterious ways. If it’s still missing, we can refund you or send a free replacement package depending on the circumstances.
• My item arrived damaged/bent. What do I do? Email us for a full refund or free replacement.
• Can I cancel my order if it hasn't shipped yet? Yes, email us if it’s been less than 48 hours.
Do you offer discrete packaging? Our packaging has our logo / branding on it and is holographic, so unfortunately no.
• Why are the blankets $150? They are made in the USA from high-quality cotton, and are fully woven, not printed.
• The item I want is sold out. Will it ever come back? Yes, we restock items once the restock alert list hits a certain threshold (usually 100 people)
• How often do you restock? We restock once a week in limited quantity. Usually 100-200 units for 10-20 different designs.
• Can I pre-order an out-of-stock item? You can sign up for restock alerts on any product page for a sold-out product, but no pre-orders.
• Do you take custom art commissions for one-off pins? We do not, sorry. We have to make individual metal molds for each pin, which costs a lot, and we have a 200 unit minimum for budgetary reasons.
• Why is international shipping so expensive? Honey, there’s a trade war going on.
• I have a design idea. How do I submit it? Here!
• Will you ever make patches again? We’re rolling them out now.
• Why are there so many cats/frogs/opossums? I get really invested in certain visual themes, and I have a deep fondness for these animals for whatever reason. I just go where my interest leads me when it comes to ideas.
• How does the Pinmail subscription work? Every month, you get 5 curated pins on the day you ordered. I choose them each month from our vast archive of 3000+ designs.
• If I subscribe, will I get duplicates of pins I bought in the store? No, and if you do, it’s a mistake and you can contact us to fix it.
• How do I cancel or pause my subscription? Log into your account and click “manage subscription”.
• Can I swap the pin in my subscription if I don't like it? Just contact us, we’re here to keep you happy.
• Are you a real small business or a drop-shipper? We’re the real deal. I should know, I’m in the office with the team everyday. I started the company in my bedroom and now we have a whole warehouse in LA! We only sell products that we design ourselves.
• Do you pay the artists you collaborate with? Yes, we have 3-4 artists contracted at any given time, coming up with 30-50 new designs each month. We pay between $350 and $1500 per design, depending on the complexity and product type. We write ideas as we come up with them at the warehouse, and we also use your ideas.
• Does Strike Gently use AI? No, our art is not “generated”, but if you think one of our artists has used it, you should tell me directly. I’ve fired people for it before and I’ll do it again.
• Does Strike Gently steal art? No, we would not have the reputation we have if we did this. Out of 3000+ designs, we’ve been accused of this 3 times, and every time the artist responsible for flying too close to the sun with their “inspiration” has been promptly fired.
• Do you have a physical store I can visit? Not right now, but we’re working on it here in LA.
• Why don't you have more dog pins? Idk, I’ll get on that.
• Can I get a tattoo of your art? You may tattoo any design of ours without permission as long as you send or post a pic.
• Can I buy a gift card? Yes.
If I missed something, email me!
-Charlie Ambler, Founder, Strike Gently.